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  • Shift Leader

    Taco Bell
    Job Description
    Taco Bell Shift Leader
    Taco Bell International
    Company Summary
    Who is Taco Bell?
    Taco Bell is a leading Mexican-inspired quick service restaurant brand that is a part of Yum! Brands, Inc. which includes Pizza Hut and KFC. Founded on innovation and passion with Glen Bell bringing tacos to the masses in a world of hot dog and hamburger stands in 1962, today we have nearly 7000 restaurants in the United States and over 400 restaurants in 27 countries outside of the United States. The future holds 2,000 more restaurants across the globe within the next decade. It's easy to see we’re in the business of making tacos, but at heart, we’re a business that’s fueled by the energy and passion of people serving people.
    What is “Live Más”?
    Equally important to the job role and responsibilities is making sure the Shift Lead can represent the amazing Live Más! culture that is Taco Bell. At Taco Bell, we embrace breakthrough thinking and innovative ideas that continue to differentiate us from our competitors. We have a maniacal focus on our customers, never follow, and always celebrate the accomplishments of our people. If you want to have fun serving great food to our customers, we would love to meet with you.
    Job Description
    About the Job:
    Reporting to the Restaurant General Manager (RGM), the Shift Leader runs great shifts in a self-sufficient manner. This role takes ownership and responsibility to solve problems; seek help from the team when appropriate; and is willing to lead the restaurant team in culture building, best practices, and day to day functioning requirements of the restaurant. The Shift Lead maintains the mentality that a well-run shift is the foundation of a well-run restaurant, and strives to run shifts with excellence at all times.
    The Day-to-Day:
    Ensure consistent customer satisfaction:

    Execute the MIC success routine and ensure responsibilities under people, customer, and service are completed
    Ensure that all Team Members complete their Shift Excellence tasks for their assigned position(s)
    Ensure that employees are clean and neat in appearance
    Personally demonstrate that customer needs are the highest priority
    Ensure food safety, quality, and accuracy of orders
    Resolve customer complaints quickly while maintaining positive customer relations

    Developing people:

    Provide regular feedback to the RGM on the performance of Team Members
    Provide ongoing constructive and complimentary feedback to Team Members
    Actively participate in the training of Team Members
    Handle conflicts constructively and work with RGM to achieve resolution
    Assist RGM in screening Team Member candidates

    Act Like an Owner

    Assist profit & Loss management by following cash control/security procedures, maintaining inventory and managing labor
    Oversee proper product preparation, rotation, portioning, cooking, and holding times
    Assist RGM with facility maintenance and ensure health and safety standards are followed at all times

    Minimum Requirements
    Is This You?

    Dynamic, energetic, and positive leader, a self-starter, proactively driven to get things done
    Customer-first mindset
    Strong interpersonal skills
    Team player and willingness to learn mindset

    Why Taco Bell?
    We truly believe that where you work matters, and we know a thing or two about what makes employees happy. Join us on our mission of feeding people’s lives with más!

    We are about more than just building restaurants—we connect with our fans through their passions including sports, gaming, and music
    We know that employees want a company they can live and grow with; they crave a unique culture that fosters creativity and encourages pursuit of passion, and they look for opportunities to take risks, develop skills and learn in ways that fit their lifestyle
    We foster a culture of authenticity for you to feel at home with the Taco Bell family 
    Contact Information