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  • Conference Sales Manager

    Country Inn and Suites
    Job Description

    • Previous banquet or other food service experience preferred
    • College Degree in hospitality or a related field preferred but not needed
    • Two years of hotel or related hospitality experience required.
    • Previous experience in a Customer Service Field preferred
    • Valid Driver’s License and good driving record required.
    • Ability to handle pressure with poise and professionalism.
    • Must have or be able to obtain Bartender’s License and become SafeServe certified
    • Excellent communication and interpersonal skills required.
    • Good cash handling skills required.
    • Basic computer knowledge including MS Word and Excel required.
    • Must be able to effectively use the hotel’s property management system
    • Excellent telephone skills required.
    • Ability to remain flexible in terms of attendance at the property during critical, sometimes “off-hour” times.
    • Must be detail oriented and can efficiently multi-task and prioritize daily evets and also assigned projects.
    • Must have a friendly, outgoing personality.
    • Ability to handle stressful customer service situations required.
    • Previous experience interpreting budgets and business plans preferred.
    • Able to make decisions quickly and independently.
    • Excellent management skills required.
    • Understands or is able to learn all functions of the PMS and Innfusion
    • Must posses high level of business integrity and common sense
    • Fluent in English, knowledge of other languages beneficial.
    • Must maintain a professional, neat, clean appearance and practice good personal hygiene.
    • Conducts solicitations and site inspections as per assigned quotas and goals.
    • Receives and responds, in a timely manner, to all inquiries on functions and banquet space use.
    • Coordinates details with clients on all banquet and meeting functions.
    • Participates in sales blitzes.
    • Evaluates past business per assigned market segments and prioritizes efforts to contact past clients for future needs
    • Qualifies leads from industry related sources and initiates contact with planners.
    • Plans for, organizes for and represents hotel at trade shows.
    • Responsible for keeping function book current
    • Responsible for coordinating audio/visual needs for client functions and works closely with outside A/V company to satisfy clients needs
    • Obtains guarantees for food functions and room set-ups.
    • Obtains proper payment or credit information for all functions and sets up Master Account Folios
    • Distributes banquet event orders and group room resumes to all necessary departments in a timely fashion
    • Keeps day files accurate and up to date, tracing all contracts and recording all information and conversations with clients.
    • Maintains contact with planner during the function to ensure that client requests are satisfied.
    • Holds banquet event order meetings with Food & Beverage managers as required
    • Forecasts food, beverage and meeting room sales monthly
    • Completes sales call report on a daily basis
    • Completes lost business reports as needed
    • Reviews group block status with the General Manager/Operations Manager
    • Participates in trade and industry events as needed
    • Assumes manager-on-duty responsibilities as needed
    • Responsible for coverage of all positions.This may require additional work hours if staff fails to work scheduled shifts
    • Attends management meetings as scheduled
    • Other duties as assigned
    • Stand for extended periods of time.
    • Able to lift up to 50 pounds.
    • Able to move quickly and easily around the hotel to complete tasks and attend to situations in a timely manner.
    • Able to move up and down stairs for property walk-throughs and for emergency and security purposes.
    • Able to type and perform computer work

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